The QualityXperth consultants apply useful tools and methodology to quickly understand your business needs, and can develop an efficient Quality Management System (QMS) in a short period of time.
Here is the quick look to our workflow regarding design, development, certification support, and QMS maintenance process:

• Gap analysis audit: Our consultants will review your business process to find gaps and loopholes within the QMS structure.
• ISO 9001 system development: We guide your business to develop a QMS with the focus on improving customer service and business efficiency through:

– Conducting a system review with process owners to identify required documents for each business line and gather information on current procedures of each business functions.
– Conducting a documentation review to ensure they are in line with ISO 9001 requirements.
– Developing a simple and user-friendly document management system (with a clear filing structure for policies, manuals, procedures, forms, and registers).

• System Implementation: We provide guidance and clear explanation for your business to:

– Conduct a Training Need Analysis (TNA) to identify the business training requirements.
– Set up a monitoring schedule to identify and deal with non compliance areas.
– Set up a company Management Review to ensue all new systems are implemented and are fine with the QMS requirements.

• Internal audit: Before certification, an internal audit of the new system is required. An internal audit process is a critical review of the business to make sure the business management system and the QMS are working well before getting assessed by a Certification Body. Quality Xperth auditors can provide your organisation detailed internal audit services with clear and concise internal audit reports to assist you define weaknesses and opportunities for improvement inside the organisation.
• Certification: Before going for certification audit, our consultants will make sure that you have addressed all the issues raised during the internal audit. Afterwards, we coordinate third-party certification audit for your QMS with a certification team that has proven experience in your business industry.
• Maintaining your system after certification: After achieving your ISO 9001 certification, QMS maintenance is a requirement for your business improvement which can be done by your internal resources, as well. However, most of the businesses prefer quality consultants to support them through this stage as they provide them the necessary knowledge and support they require without the expense of full-time employees. Here are some examples of our QMS maintenance programs:

– Organisational chart creation.
– Document and Record management system.
– Quality Statistics Monitoring including Nonconformists, Corrective Actions, and Opportunities for Improvement.
– Internal Audits, Second and Third Party Audits.
– Customer Feedback Register.
– Supplier Audits, Evaluation and Approval.
– Management Reviews.
– Training Needs Analysis and Employee Training (If required).